Would you like to return the ordered goods?

After receiving your order, you have 30 days to return it to us.

Please register your return requests by e-mail to retoure@cynocs.com, stating the order number in the subject line.

For returns from Germany, we provide a chargeable DHL return label for €6.49. The costs will be automatically deducted from the refund. Valid only for orders from our online shop.

Is an item missing, was something delivered incorrectly, or do you have any questions?

Then please contact our customer service by e-mail at service@cynocs.com so that we can help you quickly.

Returns Policy

◉ Return Period: 30-day return policy after receipt of goods

◉ Register Return: Please register your return by email to retoure@cynocs.com and state your order number in the subject line.

◉ Item Condition: Return goods new and in original packaging

◉ Refund: Refund within 30 days of receipt of goods

◉ Exchange: We cover shipping costs for replacement goods

◉ Complaint (Quality Defect): We fully cover return & new shipping costs

◉ Return shipping costs without defect are to be borne by you

Let's shop consciously, act sustainably

We want you to shop with joy and care. Returns mean additional transport effort – therefore, please only make returns when necessary.

You can find all relevant product details on our website. Should you have any questions before purchasing, you can always contact us by email at service@cynocs.com – we will help you quickly.

The costs for returns are borne by the customer. For products with quality defects, we naturally cover these costs.